Data Deletion Instructions

MediaBand lets you delete the data we hold about you at any time. Deleting data in MediaBand does not delete posts already published on Instagram, Facebook, YouTube, TikTok or VKontakte — you can delete those on the platform itself.

Option 1. Disconnect one account

Works for Instagram, Facebook, YouTube, TikTok, VKontakte and Telegram.

1. Sign in at studio.mediaband.ai.
2. Open Settings → Channel connections (or the project's channel page).
3. Click Disconnect next to the account.

We revoke the access token immediately and delete all data received from that platform for that account (statistics and analytics, reports, viewer comments, the account name and address, IDs of publications on the platform) within 7 days. The data is kept for the first 3 days — if you disconnected by mistake, just reconnect. Your own cards, scripts, files and captions stay.

Option 2. Remove MediaBand on the platform's side

• Instagram: Settings → Apps and websites → Active → MediaBand → Remove.
• Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → MediaBand → Remove.
• Google / YouTube: https://myaccount.google.com/permissions → MediaBand → Remove access.
• TikTok: Settings and privacy → Security and permissions → Apps and services permissions → MediaBand → Remove.
• VKontakte: Settings → Apps and websites (VK ID → Connected services) → MediaBand → Disconnect.

When access is removed on the platform's side, MediaBand loses access immediately; we find out at the next access check (usually within a day) and delete the data received from that platform within 7 days after that, and within 30 days of the revocation at the latest. If the platform does not tell us about the revocation, or you want it sooner, use Option 1 or Option 3.

Option 3. Delete everything — ask us

Write to studio@mediaband.ai with the subject "Delete my data" from the email address of your MediaBand account (or tell us your Instagram/Facebook username or channel link if you never created a MediaBand account).

• We confirm the request within 3 business days and send you a confirmation code.
• We delete your MediaBand account, your connected-platform data and access tokens within 7 days after confirming the request.
• Content you created in a project shared with other people (for example, comments in a team project) may be kept in that project without your name, or deleted at your request.
• Backups containing your data are overwritten within 30 days.

Data from the Instagram bot

If you commented or wrote to an Instagram account that uses a MediaBand bot, we do not hold your name, username or the text of your messages. We hold an anonymous record (a one-way hash of your Instagram ID, how many times you wrote and what you received), and your Instagram ID itself only while the 24-hour messaging window is open — then it is erased automatically. To delete the anonymous record too, use Option 3: tell us the Instagram username you used and the account you wrote to; we will determine your Instagram ID (we may ask you to send a message to that account so that we can match it), find the record by it and erase it entirely — the subscriber record, the materials received and the bot events — within 7 days. We do not hold the text of your messages, so there is nothing to search by. To stop the follow-up messages, write "stop" in the direct message.

Check the status of your request

Write to studio@mediaband.ai with your confirmation code. We will reply with the status (received, in progress, completed) and, if any data must be kept by law, which data and why.

Contact

Petr Fadeev, operator of MediaBand. Contact: studio@mediaband.ai.